FAQ
Do you give a trade discount?
Yes, we offer a trade discount to trade members with a valid resale certificate. Please notify us of this via email prior to ordering: info@estudiopersona.com
How long does it take to get my purchased items?
Our lead times range from 4 to 14 weeks, depending on the product. Production begins once full payment is received. If your project requires a different payment schedule, we’ll do our best to accommodate your needs. Once production is underway, we’ll keep you informed with regular updates and notify you as soon as your order is ready to ship.
How are your products made?
All of our pieces are custom-made to the highest standards in Los Angeles. We collaborate with exceptionally skilled artisans who are experts in their craft, proudly supporting local manufacturing. Each item is meticulously hand-finished and undergoes a rigorous quality control process to ensure it meets our exacting standards before it’s ready to ship.
Do you do custom orders?
We offer limited customizations and, in most cases, can accommodate COL/COM on any of our upholstered pieces. For pricing and details, please reach out to us at info@estudiopersona.com
We also occasionally design custom pieces for specific projects—feel free to email us with more information, and we’ll be happy to see if we can help.
Can I see a leather or wood sample before I buy?
In most cases we are able to provide samples of any of our standard finishes/fabrics. Feel free to email us at info@estudiopersona to request the samples you’d like. Please note: each sample is $7, plus shipping. We’ll send you an invoice once you let us know what you’d like.
Do you provide a warranty?
Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the item. We cannot be held responsible for the following: changes and patina to the surface of unsealed metals, damages caused by improper care or cleaning solutions, damage caused by exposure to weather or environmental conditions both indoors and outdoors, damage caused by improper installation, or damage caused by typical wear and tear including, but not limited to, scratches, dents, and stains.
What if my item is damaged when it arrives?
Our pieces are guaranteed for one year against mechanical defects or technical failures. If an issue arises, please contact us and we will repair or replace the item.
Please note that we cannot be held responsible for:
Natural changes and patina on unsealed metals
Damage caused by improper care or cleaning solutions
Damage due to exposure to weather or environmental conditions, indoors or outdoors
Damage resulting from improper installation
Normal wear and tear, including scratches, dents, and stains
Where do you ship to?
We ship worldwide and are happy to coordinate delivery with our preferred carrier on your behalf. If you’d like to use your own shipping carrier, we can arrange that as well—just let us know.
Payment
We accept payment by check or by credit card (Visa, MasterCard, Discover, and American Express). Please note that service fees may apply.
Return policy
Because each of our pieces is custom and made to order, we are unable to accept returns or exchanges. All sales are final.
